Why AI search doesn't mention my brand
What is Citeshine (citeshine.com)?
citeshine.com appears to be an online store/domain that has had limited publicly available information. I could not find evidence of a well-established company or service operating under the name “Citeshine.”
The public report cuts off at: “The domain citeshine.com was reported as”
The other named prompt in the same report (zh07: 引耀 Citeshine 是什么公司？靠谱吗？) 我查了一下，“引耀 Citeshine”这个名字目前没有找到一个非常明确、知名度较高的公司主体。搜索结果里能对应上的主要是一个叫 citeshine.com 的电商网站记录，以及一些名字相近但并非同一家公司的企业。目前能看到的信息：Citeshine.com：有 Shopify 电商平台记录，域名注册于 2021 年 12 月，曾显示销售手机壳/手机配件类商品，但公开信息较少，没有发现明确的公司介绍、负责人、实体地址或可靠的品牌背景。
That Chinese answer describes a Shopify store record for citeshine.com, domain registered December 2021, phone cases and accessories.
Share of voice in the same 13 answers
Raw substring counts from the report (answers mentioning the name / 13, and share of the 27 mention-rows). Not our ranking and not a review of these companies.
| Name | Answers | Share of mentions |
|---|---|---|
| 智推时代 | 4/13 | 4/27 |
| Animalz | 2/13 | 2/27 |
| Citeshine | 2/13 | 2/27 |
| First Page Sage | 2/13 | 2/27 |
| Omniscient Digital | 2/13 | 2/27 |
| iPullRank | 2/13 | 2/27 |
| Siege Media | 2/13 | 2/27 |
| Profound | 2/13 | 2/27 |
| Peec AI | 2/13 | 2/27 |
| Otterly | 2/13 | 2/27 |
| 微盟星启 | 1/13 | 1/27 |
| Directive Consulting | 1/13 | 1/27 |
| Graphite | 1/13 | 1/27 |
| AthenaHQ | 1/13 | 1/27 |
| Scrunch AI | 1/13 | 1/27 |
“AI search doesn’t mention us” is testable. Pick the questions a buyer would ask, run them more than once, and count.
In the table above, prompts that did not name Citeshine mentioned us 0/11. The two mentions in 2/13 were the prompts that asked who we are. Our domain was cited 0/13. The most-cited-domains table in that report is empty because this export did not include citation URLs. Source labels still appeared in the named answers: Merchant Genius.
That is a small sample. n=1, one engine, one day. We are not turning it into a rule about every brand.
What we look at next
When a name is missing, the useful question is which pages the answer did use. In our write-up of the same run, the source chips on provider recommendations were a mix of vendor sites, roundups and news pages. The fix, if there is one, is on those pages and on yours, not inside the chat box.
A wrong description is a separate problem. We had both on the same day: absent from generic questions, and misidentified when asked by name. The misidentification is written up in ChatGPT is wrong about my product.
Checking your own product
You can run the questions yourself with citeshine-audit. The steps are on how to check if ChatGPT recommends your SaaS. Or send us the website and email. The free sample is ChatGPT only, up to 5 buyer questions, and a short summary. Starter is $99 for all six engines, up to 10 questions, a competitor comparison, cited sources, and a written fix list.
FAQ
Does 0/11 mean ChatGPT will never mention a new brand?
No. It is one logged-out session, one run per prompt, on 2026-10-13, about us. It is not a forecast for your product.
Is llms.txt enough to get mentioned?
We publish llms.txt, and we do not claim it causes mentions. Our day-0 run was collected the day the site went up. A re-test is not published yet.
What should I send you?
A website URL and an email. We will propose the buyer questions and confirm them before we run anything.
Start with a free sample check
ChatGPT only, up to 5 buyer questions, and a short summary. Upgrade to the full $99 audit when you want all six engines and the written fix list.
Request the free sample Compare the two Request the $99 Starter